RETURN AND EXCHANGE
Can I request an exchange?
Absolutely! As long as they meet all the criteria listed here:
If you’re not happy with the fit of your product, we would be happy to exchange it for a different size. Please note that we currently cannot exchange for a different colour or different item.
Item(s) that you would like to exchange must be returned within 7 days from the date of purchase.
To be eligible for exchange, all items must be unworn, unwashed, unaltered, and in saleable condition with tags/labels still attached.
dont forget to make sure that the tags and label are still intact.
We do not accept refunds at this time.
PRODUCT
We offer a guarantee for the authenticity of our products, 100% Authentic Guaranteed. If a product is found to be not authentic, we will provide a 100% refund.
Yes. We also offer custom purchasing. Simply contact the WhatsApp number provided on this website.
There are several effective methods to determine the authenticity of our products. Please visit our social media accounts to observe the distinctions among each product we sell.
You can request an item exchange by contacting the relevant admin.
Item(s) that you would like to exchange must be returned within 7 days from the date of purchase.
To be eligible for exchange, all items must be unworn, unwashed, unaltered, and in saleable condition with tags/labels still attached.
ACCOUNT
Welcome to The Luxe Culture ! To create an online account please follow the steps below!
Click ‘REGISTER’ at the top right corner of our page or sign in with your social account FACEBOOK / GOOGLE
Fill in all the required information
Click ‘REGISTER’ once you’re done
And you’re in! Welcome to the club!
To reset your password, please follow the steps below!
Click ‘LOGIN’ at the top right corner of our page
Click the link beside ‘Forgot your password?’
Enter your email address
Select ‘RESET YOUR PASSWORD’
An email will been sent containing the password reset link
PAYMENT
Yes of course!
Nope, you’re payment will be automatically detected by our system.
Please reach us through WhatApp +6287785257788
ORDERS & SHIPPING
We ship orders EVERYDAY 🙂
Orders will be automatically cancelled if payment hasn’t been received 2 hours after placing your order.
To provide the fastest delivery to our customers, orders are immediately sent for processing. Your order cannot be canceled once it has been submitted.
Please reach us through WhatApp +6287785257788
INTERNATIONAL ORDERS
Yes we ship worldwide, payment can be made through PayPal.
You can head over to our WhatsApp or Email where our team will help
you with overseas orders & shipping enquiries.
WhatsApp +6287785257788
Email [email protected]